If you're literally using the parameter “?=cid” in your target URL, I'd say that is the problem. If however, you're using “?cid=” then further investigation is required. Not to sound like a smart ass or anything, but there is a big difference. Hopefully that's the problem, but if not, you may have to ensure the parameter is set and identified within your s_code.js file (this file might be renamed by your implementation consultants or webmasters).

If you want, you can always direct message me on Twitter, or send me an email using the contact form and if I have time I'll have a look at your site to see if I can track down the problem.

Another great resource (and to Omniture's credit) that didn't exist back when I wrote this article is the @Omniturecare Twitter account managed by Ben Gaines. He's a smart guy and very attentive, he can also help.

Regards,
Garry

If you're literally using the parameter “?=cid” in your target URL, I'd say that is the problem. If however, you're using “?cid=” then further investigation is required. Not to sound like a smart ass or anything, but there is a big difference. Hopefully that's the problem, but if not, you may have to ensure the parameter is set and identified within your s_code.js file (this file might be renamed by your implementation consultants or webmasters).

If you want, you can always direct message me on Twitter, or send me an email using the contact form and if I have time I'll have a look at your site to see if I can track down the problem.

Another great resource (and to Omniture's credit) that didn't exist back when I wrote this article is the @Omniturecare Twitter account managed by Ben Gaines. He's a smart guy and very attentive, he can also help.

Regards,
Garry

Exactly. I contacted Omniture Client Care and they enabled the correlation – surprisingly it wasn’t out-of-the-box. This has done the trick – I’ve also got a campaign ID in the target URLs and this is confirming the same figures.

Thanks for your help

David