Comments on: Omniture SiteCatalyst and SearchCenter Improvements

By: Cameron Cowan

Cameron Cowan — Sat, 15 Aug 2009 16:54:21 +0000

Garry – I appreciate the recognition of our continual development efforts as well as the frank feedback regarding areas that could still use improvement.

With nearly a year now passed since you posted this original article, I’d be very interested to hear your perspective on things as they stand today with SearchCenter.

By: Cameron Cowan

Cameron Cowan — Sat, 15 Aug 2009 16:54:00 +0000

Garry – I appreciate the recognition of our continual development efforts as well as the frank feedback regarding areas that could still use improvement.

With nearly a year now passed since you posted this original article, I’d be very interested to hear your perspective on things as they stand today with SearchCenter.

By: Eric J.

Eric J. — Wed, 08 Apr 2009 18:28:41 +0000

Hey Petra – You’re not alone, I agree 100%. We’re very frustrated as well with the issues you mentioned and many more.

By: Eric J.

Eric J. — Wed, 08 Apr 2009 18:28:00 +0000

Hey Petra – You’re not alone, I agree 100%. We’re very frustrated as well with the issues you mentioned and many more.

By: Petra

Petra — Fri, 23 Jan 2009 11:06:04 +0000

Good article re SearchCenter improvements but what about the reporting side of it? That’s far too basic. Am I the only one who is fed up with all the things they promised to report on when we bought SearchCenter and can’t deliver? For example comparison reports are not working when you drill down from SE level to CA level, I can’t get referrer reports with click/expense data, and when you put a filter on your reports, it still gives you totals for overall report. In addition, I spend a lot of time “tidying up” downloaded reports as the header for columns are out.
Also on the management side, the Google timer function is not supported in SearchCenter and I completely agree, give me the SE control panels and adwords editor any time.
I have loads more grudges to report so I reckon I must be one of ClientCare’s favourite customers.

By: Petra

Petra — Fri, 23 Jan 2009 11:06:00 +0000

By: Garry Przyklenk

Garry Przyklenk — Fri, 02 Jan 2009 20:26:17 +0000

@Lin: Unfortunately I don’t think I can direct link to the Omniture help document on Excel Client timeout issues. If you’re a supported user for your organization, finding the document I’m referring to is pretty easy.

Issues with Search Center synchronization is completely different. If you have synchronization lag, where changes to keywords in Google Adwords for instance do not synchronize quickly, your best bet it to make those changes within Search Center. Or, pause those campaigns, make changes to keywords off-hours, and sync up prior to turning the campaigns on from within Search Center.

I haven’t ever seen campaign activation and deactivation take longer than 20-30 minutes at the worse, synchronization can take considerably longer.

Good luck.

By: Garry Przyklenk

Garry Przyklenk — Fri, 02 Jan 2009 20:26:00 +0000

I haven’t ever seen campaign activation and deactivation take longer than 20-30 minutes at the worse, synchronization can take considerably longer.

Good luck.

By: Lin

Lin — Tue, 09 Dec 2008 16:46:51 +0000

I am having the same issues as Jen. Keywords not loading, things completely thrown off and lagged.

Garry, where can I find that help article you referred to?

Good luck

By: Lin

Lin — Tue, 09 Dec 2008 16:46:00 +0000

I am having the same issues as Jen. Keywords not loading, things completely thrown off and lagged.

Garry, where can I find that help article you referred to?

Good luck